Missed Class Policy

In the instance of missed classes or tutoring sessions, refunds are not offered – see refund policy on terms page.
Teachers may use their discretion to reschedule or offer makeup classes. See below for current rescheduling policies.

Rescheduling Makeup Classes Policy:

1. Rescheduling is permitted, if 48 hours notice is provided prior to scheduled lesson.

2. Rescheduling is permitted without 48 hours notice if there are technical difficulties or extenuating circumstances.

Technical difficulty includes: proof of attempted access to class at scheduled class time. For example, a student logins on and there is no sound, no video, or clarity of screen is not sufficient for learning.
Traveling and not being able to logon because there is no wifi service is not defined as a technical difficulty that would permit rescheduling without prior notice, teachers will have already created a lesson and waited on the student to show up to class.

Technical Difficulties Are Only Considered Once logon Occurs:

Technical difficulties on part of the teacher that are unable to be solved within 10 minutes would permit a rescheduling of missed class time.
Technical difficulties on part of the learner and their parent/guardian that is unable to be solved within 10 minutes would permit rescheduling of missed class time.

Extenuating Circumstances:

Unusual circumstances and emergencies happen. Please communicate at your earliest convenience.

*The goal of these policies is not to be restrictive. Please let us respect each other’s time while recognizing that life happens.